Enhance collaboration with technology
Unified communications (UC) solutions offer collaboration tools that enable healthcare professionals to take quick, accurate and effective actions.
Here’s what to look for when evaluating platforms:
- Collaboration between healthcare team members. Ninety percent of staff bring their personal smart devices to work. But with UC, it doesn’t matter which device healthcare professionals use to communicate and collaborate. APIs enable multiple devices to connect via specific communications applications. Any communications technology solution must have the capacity to share rich data – patient information, test results and more – and allow caregivers to communicate via video.
- Real-time access. Clinicians might be on-site or off-site, on-call or off. Your communications technology should allow users to easily update their availability status for everyone to see. This makes it simpler for care team members to know the best way to reach one another, whether it’s a direct call, an instant message or a video chat. And with hand-off capabilities, staff members can take their numbers with them wherever they go and answer calls on any device. This eliminates the need to carry multiple devices, and the organization can dramatically reduce cellular and other paging service expenses.
- Easy, cost-effective administration. Communications technology can be housed on-site, in the cloud or through a hybrid solution. This results in a lower total cost of ownership while also allowing for scalability if a facility expands or acquisitions occur. A good system should be intuitive too; users should be able to easily set up the mobility user app and require little-to-no assistance from facility IT staff. Finally, management of the mobile UC system must be accessible via a web-based management system.
Unified communications makes it possible for medical professionals to significantly improve patient outcomes. With patient information and tools such as email, webchat, SMS, video and voice fully integrated, collaboration is just a click away and connecting staff quickly and easily is possible no matter where they are.
To accommodate your increasingly tech savvy workforce, give us a call so we can help you implement tools that will make remote team collaboration happen more effectively.