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On Hold Messages 101: Creating the best experiences

On Hold Messages 101: Creating the best experiences

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Let’s get right down to it: no one likes being put on hold. Unfortunately, waiting on hold is a part of doing business, and the abandoned rate for these callers is very high.  An estimated 70% of business callers are put on hold.… Read the rest

Cloud Based Mobile Apps, Keeping Teams Connected

Cloud Based Mobile Apps, Keeping Teams Connected

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Remote workers are more common than ever in the U.S., with a recent Gallup survey finding a 4 percentage point increase in the number of employees engaging in some
level of remote work over the past several years. Not only are more Americans working out of the office, but they are also doing it more frequently, with a 7 percent increase in
the number of respondents working remotely four to five days a week.… Read the rest

Fear of Change in the Age of the Customer

Fear of Change in the Age of the Customer

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Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable.… Read the rest