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5 Metrics Every Contact Center Manager Should Know

5 Metrics Every Contact Center Manager Should Know

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August Webinar
Thu, Aug 3, 2017 10:00 AM – 11:00 AM EDT

As a call center manager, it is amazing what business insights can provide the right metrics to you and your team. However, it’s not just about the numbers when it comes to getting the most ROI out of your contact center system.… Read the rest

3 Ways Unified Communications Maximizes Your Control

3 Ways Unified Communications Maximizes Your Control

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Giving you control today and a unified communications phone system for tomorrow

With so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs.… Read the rest

Use RingCentral’s Glip for Successful Team Collaboration

Use RingCentral’s Glip for Successful Team Collaboration

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More teamwork. Increased productivity. Way less email.

Teamwork is quintessential when operating any size business. There are various applications in the digital space that speaks to this need; however, RingCentral’s Glip is a tool that caters to the modern day approach to team collaboration which largely involves meeting remotely and not face-to-face.… Read the rest

How Unified Communications Is Addressing the Needs of Modern Small Businesses

How Unified Communications Is Addressing the Needs of Modern Small Businesses

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We’ve come a long way from the original telephone switchboards of the early 1900s. Business PBX systems have given way to small business phone systems based on VoIP cloud technology. Instead of buying PBX equipment, businesses can subscribe to unified communications as a service (UCaaS), and have their business communications delivered via the internet rather than dusty old hardware with roots going back well over 100 years.

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Eliminating Wasted Time In Your Contact Center

Eliminating Wasted Time In Your Contact Center

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With volumes increasing across all of the contact center’s communications channels, eliminating wasted time in your contact center can be achieved by improving agent efficiency and quality. This will be a high priority for businesses over the next several years. While meeting this challenge may be easier said than done, today’s communication managers have more options than ever before.… Read the rest