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How the Smartphone Has Changed Customer Experience

How the Smartphone Has Changed Customer Experience

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Mobile devices have improved the user experience

With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. Effectively, for the customer  — and therefore for your business  — the world has become a much smaller place.… Read the rest

4 Ways the “Consumerization” of IT Can Impact Your Business

4 Ways the “Consumerization” of IT Can Impact Your Business

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Discover what IT customization works for your company

While each workplace is unique, successful ones share certain qualities when it comes to their digital initiatives. For example, employees across all departments are encouraged to voice their opinions around technology needs and stay involved throughout the adoption process.… Read the rest

Implementing Software-Defined Wide Area Network

Implementing Software-Defined Wide Area Network

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Learning the ins and outs of SD-WAN

SD-WAN (Software-Defined Wide Area Network) technology is redefining the reliability of network performance, giving companies of all sizes assured quality of service and the peace of mind to know that their business-critical traffic (like voice, video and virtual desktop apps) will always be top priority.… Read the rest

Six Steps to Make the Most of Your Communications Investment

Six Steps to Make the Most of Your Communications Investment

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Making Unified Communications Mobile-Friendly

Technology is changing rapidly, but when it comes to unified communications and collaboration (UCC), there are easy steps you can take to ensure your investments are primed for the long-run. No matter what tomorrow brings, here are six steps to follow to make the most of your UCC investment and ensure a better path forward for your business.… Read the rest

Mitel plans to acquire ShoreTel

Mitel plans to acquire ShoreTel

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Late last week, Mitel announced a planned agreement to acquire ShoreTel for
$430 million, placing the company firmly at the forefront of the UCaaS market.

What does this mean for ShoreTel customers and partners? All good things.

ShoreTel has millions of active users on its platform and thousands of partners across the world.… Read the rest