Let’s get right down to it: no one likes being put on hold. Unfortunately, waiting on hold is a part of doing business, and the abandoned rate for these callers is very high. An estimated 70% of business callers are put on hold.… Read the rest
Remote workers are more common than ever in the U.S., with a recent Gallup survey finding a 4 percentage point increase in the number of employees engaging in some
level of remote work over the past several years. Not only are more Americans working out of the office, but they are also doing it more frequently, with a 7 percent increase in
the number of respondents working remotely four to five days a week.… Read the rest
Enhance collaboration with technology
Unified communications (UC) solutions offer collaboration tools that enable healthcare professionals to take quick, accurate and effective actions.
Here’s what to look for when evaluating platforms:
- Collaboration between healthcare team members. Ninety percent of staff bring their personal smart devices to work.
Mobility, the speed of communications, and employee demographics have changed the business landscape. Today’s market environment is always moving, continuously connected and faster than ever before. Your ability to maintain and increase your competitive advantage in this dynamic environment is determined by how well your organization adapts to the new norm.… Read the rest
Mobile devices have improved the user experience
With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. Effectively, for the customer — and therefore for your business — the world has become a much smaller place.… Read the rest