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On Hold Messages 101: Creating the best experiences

On Hold Messages 101: Creating the best experiences

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Let’s get right down to it: no one likes being put on hold. Unfortunately, waiting on hold is a part of doing business, and the abandoned rate for these callers is very high.  An estimated 70% of business callers are put on hold.… Read the rest

Cloud Based Mobile Apps, Keeping Teams Connected

Cloud Based Mobile Apps, Keeping Teams Connected

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Remote workers are more common than ever in the U.S., with a recent Gallup survey finding a 4 percentage point increase in the number of employees engaging in some
level of remote work over the past several years. Not only are more Americans working out of the office, but they are also doing it more frequently, with a 7 percent increase in
the number of respondents working remotely four to five days a week.… Read the rest

How the Smartphone Has Changed Customer Experience

How the Smartphone Has Changed Customer Experience

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Mobile devices have improved the user experience

With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. Effectively, for the customer  — and therefore for your business  — the world has become a much smaller place.… Read the rest