Let’s get right down to it: no one likes being put on hold. Unfortunately, waiting on hold is a part of doing business, and the abandoned rate for these callers is very high. An estimated 70% of business callers are put on hold.… Read the rest
Remote workers are more common than ever in the U.S., with a recent Gallup survey finding a 4 percentage point increase in the number of employees engaging in some
level of remote work over the past several years. Not only are more Americans working out of the office, but they are also doing it more frequently, with a 7 percent increase in
the number of respondents working remotely four to five days a week.… Read the rest
Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable.… Read the rest
Mobile devices have improved the user experience
With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. Effectively, for the customer — and therefore for your business — the world has become a much smaller place.… Read the rest
Late last week, Mitel announced a planned agreement to acquire ShoreTel for
$430 million, placing the company firmly at the forefront of the UCaaS market.
What does this mean for ShoreTel customers and partners? All good things.
ShoreTel has millions of active users on its platform and thousands of partners across the world.… Read the rest