Call Us: 770.255.3333
Address: 1165 Hembree Road, Suite 110, Roswell, GA 30076

Uncategorized

On Hold Messages 101: Creating the best experiences

On Hold Messages 101: Creating the best experiences

Posted on:

Let’s get right down to it: no one likes being put on hold. Unfortunately, waiting on hold is a part of doing business, and the abandoned rate for these callers is very high.  An estimated 70% of business callers are put on hold.… Read the rest

Cloud Based Mobile Apps, Keeping Teams Connected

Cloud Based Mobile Apps, Keeping Teams Connected

Posted on:

Remote workers are more common than ever in the U.S., with a recent Gallup survey finding a 4 percentage point increase in the number of employees engaging in some
level of remote work over the past several years. Not only are more Americans working out of the office, but they are also doing it more frequently, with a 7 percent increase in
the number of respondents working remotely four to five days a week.… Read the rest

Fear of Change in the Age of the Customer

Fear of Change in the Age of the Customer

Posted on:

Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable.… Read the rest

How the Smartphone Has Changed Customer Experience

How the Smartphone Has Changed Customer Experience

Posted on:

Mobile devices have improved the user experience

With the advent of the digital communication age, customers have new ways to communicate and shop that didn’t exist 30 years ago. Effectively, for the customer  — and therefore for your business  — the world has become a much smaller place.… Read the rest

Mitel plans to acquire ShoreTel

Mitel plans to acquire ShoreTel

Posted on:

Late last week, Mitel announced a planned agreement to acquire ShoreTel for
$430 million, placing the company firmly at the forefront of the UCaaS market.

What does this mean for ShoreTel customers and partners? All good things.

ShoreTel has millions of active users on its platform and thousands of partners across the world.… Read the rest