With volumes increasing across all of the contact center’s communications channels, eliminating wasted time in your contact center can be achieved by improving agent efficiency and quality. This will be a high priority for businesses over the next several years. While meeting this challenge may be easier said than done, today’s communication managers have more options than ever before.… Read the rest
See how Clear Choice Telephones can ensure confidentiality in Cloud Communications with the CIA triad.
Security in Cloud Communications can be complex. Fortunately, there is a framework for thinking about security called the “CIA triad,” which stands for Confidentiality, Integrity and Availability.… Read the rest
See how Clear Choice Telephones can provide security and peace of mind with ShoreTel Connect CLOUD.
Security is often top of mind for many organizations considering moving their applications and sensitive data to the cloud, and the same goes for cloud communications. … Read the rest
Let Clear Choice Telephones help you choose a new Shoretel phone system by answering these 8 questions before you buy.
Choosing a new phone system is a big decision, one you need to get right. The stakes are high as the wrong choice can stifle your company’s productivity, impede customer service and make a major dent in your bottom line.… Read the rest