With volumes increasing across all of the contact center’s communications channels, eliminating wasted time in your contact center can be achieved by improving agent efficiency and quality. This will be a high priority for businesses over the next several years. While meeting this challenge may be easier said than done, today’s communication managers have more options than ever before.… Read the rest
As a small or mid-sized business (SMBs), no one has to tell you about the expanse of the competitive universe. Now more than ever, you must employ all the means necessary to differentiate your business and succeed in the marketplace. This is whether you’re competing against enterprise giants or the shop around the corner. … Read the rest
Will these 5 business trends affect your company’s communications?
Planning for your company’s communications cannot be done in a vacuum. To improve both employee productivity and the customer experience, you need to look at the bigger picture. Beyond the internal strategic objectives of your company, be sure to incorporate insights regarding changing external dynamics as well.… Read the rest
See how Clear Choice Telephones can provide security and peace of mind with ShoreTel Connect CLOUD.
Security is often top of mind for many organizations considering moving their applications and sensitive data to the cloud, and the same goes for cloud communications. … Read the rest