With volumes increasing across all of the contact center’s communications channels, eliminating wasted time in your contact center can be achieved by improving agent efficiency and quality. This will be a high priority for businesses over the next several years. While meeting this challenge may be easier said than done, today’s communication managers have more options than ever before.… Read the rest
See how ShoreTel Connect can improve business communications with a hybrid solution.
ShoreTel has launched an ambitious new project that will allow customers to maximize their investment in their onsite phone systems by adding cloud based applications. With it’s release of ShoreTel Connect, customers will be able to use a hybrid solution that will allow the use of premise-based phone systems where they want, while providing cloud solutions for the rest of the company. … Read the rest
ShoreTel Connect will give customers new options for efficient business conversations.
ShoreTel has announced the launching of its new Hybrid Connect Product. ShoreTel Connect combines the best of onsite and hosted cloud business phone solutions into one platform.
With ShoreTel Connect, customers can maximize their investment in their onsite phone systems by adding cloud-based applications for a small monthly fee. … Read the rest